Refund policy

WHAT IS YOUR RETURN & EXCHANGE POLICY?

You have 12 hours from the date of delivery to contact us regarding a return or exchange. Returns or exchanges are only accepted if the product is:

• Damaged
• Stained
• Defective
• Incomplete

Change of mind, incorrect selection, or personal preference is not eligible for return or exchange.

HOW TO REQUEST A RETURN OR EXCHANGE

• Contact us within 12 hours of delivery via Instagram or email at noorjahanj035@gmail.com , including your order details and the reason for your request.
• Our customer support team will review your request and confirm whether it qualifies for a return or exchange.
• Once approved, the customer must ship the parcel back to us at their own expense.
• Return shipping and delivery charges are not covered by Noor Jahan.
• After dispatching the parcel, please send us a clear picture of the courier receipt/tracking slip. The exchange/refund process will only begin once the return shipment has been verified.

DO YOU OFFER REFUNDS?

We do not offer refunds as a standard policy.

However, if we are unable to provide an exchange or another suitable solution for a valid issue, a refund may be offered at our discretion.

In case a refund is approved:

• Original shipping and handling charges are non-refundable.
• Refunds may take 7–10 working days to process, depending on the payment method.

RE-ORDERING NOTICE

To help us maintain a fair and sustainable policy for our small business, we reserve the right to decline future orders from customers who have previously returned or refunded an order.

Thank you for understanding and supporting our small business. 💖